Reference

Terms & Conditions at jackpot play

When you open an account with us, you agree to our terms — they protect both you and the platform, and they explain how deposits via DANA, OVO…

Account rules and player rightsDeposit and withdrawal policiesGame rules and fair play standards
jackpot play Terms & Conditions at jackpot play
GET HELP FAST

How to reach us about terms or your account

Team online

Live chat

Open the chat window in the lobby or on this site. Our team responds during business hours. Ask anything about your account, payments or game rules.

Email support

Send a message to our support inbox and include your account email or username. We respond within one business day with answers to terms questions or account concerns.

Account settings

Log in and go to Settings > Account to review your profile, payment methods and communication preferences. Changes take effect immediately.

YOUR DATA & SECURITY

How we protect you and handle your information

Account verification

When you open an account, we collect your email, name and payment details to verify your identity and process deposits…

Payment security

DANA, OVO, GoPay and QRIS payments are encrypted. We do not store full card numbers or bank account details on…

Data retention

We keep your account records, deposit history and game activity for at least three years.

Cookie use

We use cookies to remember your login, track your lobby preferences and measure site performance.

Third-party sharing

We share your account email and deposit total with payment partners only to process your transactions.

Request access or changes

Email support with your account email to request a copy of your data, ask for a correction, or raise a…

Frequently asked questions about our terms

We reserve the right to suspend or close an account if you violate terms — for example, playing while underage, using another person's account, or attempting fraud. We will notify you by email and explain the reason. You can contact support to appeal a decision.

Yes. Log in, go to Settings > Account > Close Account, and we will deactivate it immediately. Any pending withdrawals will be processed before closure. Your account data will be retained according to local law.

Deposit references depend on your payment method and local regulation. DANA, OVO, GoPay and QRIS each have their own daily caps set by the provider. You can check these in the Wallet when you open an account.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 24 hours after approval. We verify your identity and account balance first, which usually takes under two hours during business hours.

Deposits are non-refundable once you begin playing games. If you have a genuine dispute — for example, an unauthorised charge — contact support with proof, and we will investigate within five business days.

Yes, we use cookies to store your login, preferences and analytics. You can disable non-essential cookies in your browser settings without losing access to your account. Essential cookies stay active for security and login flow.

This page contains our active terms. For a downloadable PDF, email support and request it. We also update our terms page when policies change and notify registered accounts by email.