Reference

Privacy Policy at jackpot play

When you open an account with us, your information stays secure and under your control.

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jackpot play Privacy Policy at jackpot play
CONTACT SUPPORT

Reach Our Privacy Team

If you have questions about how we handle your data, want to access your information, or need to update your privacy settings, we're here to help. You can contact us through our in-app chat, email, or phone support. Our team responds during business hours and will guide you through any data request step by step.

Team online

In-App Chat

Open the chat icon in your account menu or lobby footer. Select 'Privacy & Data' from the menu and describe your request. We answer within one hour during peak hours in Jakarta.

Email Support

Send your request to [email protected] with the subject 'Privacy Request'. Include your username and the specific information you need. We reply within 24 hours.

Account Settings

Go to Settings → Privacy & Security in your account dashboard. View your stored data, update contact details, download your history, or manage cookie preferences directly.

HOW WE PROTECT YOU

Data Security and Your Rights

jackpot play encrypts all communications between your device and our servers using industry-standard SSL protocols.

Encrypted Data Transfer

All data moving between your phone or computer and our servers is encrypted end-to-end.

Payment Security

We never store your DANA, OVO, GoPay or QRIS details. Each deposit is routed directly to your provider's secure payment…

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate our lobby.

Account Retention

We keep your account data while your account is active.

Your Access Rights

Submit a data access request through your account settings or email [email protected].

Changes and Corrections

Update your email, phone, or address directly in your account settings.

Frequently Asked About Your Data

These are the questions we hear most often from players in Surabaya, Jakarta and across Indonesia. If you don't find your answer here, reach out to our support team through the channels listed above.

Your account profile and recent transaction history are archived securely. We retain deposit and withdrawal records for seven years for legal compliance and fraud prevention. Your personal details (name, email, phone) may be deleted upon request. Contact support to request permanent deletion.

Yes. Go to Settings → Privacy & Security, select 'Download My Data', and confirm. We'll prepare a file containing your profile, account history, deposit records, and gameplay summary. Download it within 30 days. You can also request it by email.

Only our payments team and your payment provider see the full transaction. Your account shows only the last four digits of your payment method and the transaction amount. Your bank statement shows the transaction to jackpot play; we never store your payment credentials.

If your account remains inactive for 12 months, we may archive some data but keep your profile accessible. Tax and fraud-prevention records stay for seven years regardless of account status. You can reactivate your account and access your history anytime.

Report it immediately to [email protected] or through in-app chat. Include your username, the suspected misuse, and any screenshots. Our security team investigates within 24 hours and will contact you with findings and any corrective actions taken.

No. We never sell personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers), fraud-detection services, and tax authorities where law requires it. You can review our processor list in your account settings.

Session cookies keep you logged in and remember your lobby preferences. Analytics cookies help us see which games and tables are used most. Essential cookies enable deposits and withdrawals. You can disable all non-essential cookies in your browser or through our cookie preference panel without losing account access.