Frequently Asked Questions About Policy and Access
We check your location during account creation. If access depends on local law in your area, we'll inform you before you fund your account. If regulations change after you register, we notify you via email and your account dashboard. You can request a full refund of any pending balance.
We retain account records for the period required by the jurisdiction where you played. Typically this is 5–7 years for tax and anti-fraud compliance. You can request a copy of your data anytime via Settings > Legal & Privacy, and we provide it in a portable format within 30 days.
Yes. Log in to your account and head to Settings > Transaction History to see all deposits, withdrawals and game wagering tied to DANA, OVO, GoPay or QRIS. For a full data export including account metadata, submit a request via email; we reply within 30 days.
We hold withdrawals for 10–30 minutes while we verify your account identity and registered payment method. This protects you from fraud. If your hold lasts longer, live chat support can prioritise your request. We never charge a fee for verification.
You can update your email, phone and account name in Settings at any time. Formal deletion requests (data erasure) must be submitted via email. We process deletion where local law permits; some data may be retained for legal compliance.
We use cookies to keep you logged in and to detect fraudulent activity. Cookies do not store payment details. You can disable non-essential cookies in your browser settings or turn them off in your account dashboard without affecting gameplay.
Contact live chat or email support immediately. We can freeze your account within seconds and investigate. Change your password in Settings as soon as you regain access. Enable two-factor authentication to prevent future unauthorised login attempts.
